Inflight Service Documents – Compass - Northwest Airlines History Center

Here are guidelines and scripts for flight attendants to use for cabin service, as issued by Compass. Materials provided via Jason Zessin are indicated with *JZ.

Inflight Service Guide, Rev. 2 (Oct 2012) *JZ
Inflight Service Guide, Rev. 1 (Oct 2012) *JZ
Inflight Service Standards (Aug 2011) *JZ
Inflight Service Guide, Rev. 0 (May 2011) *JZ
Inflight Service Guide, launch edition (March 2007) *JZ

Announcement Guide & Quick Reference Checklist (Oct 2014) *JZ

Delta Shuttle (LAX-SFO) Training Presentation (Aug 2013) *JZ
Delta Shuttle (LAX-SFO) Catering & Provisioning Guide (Aug 2013) *JZ

Visit our museum:

NOTICE: Our museum location has been affected by sprinkler flooding at the Crowne Plaza AiRE Hotel – it is closed to the public until further notice so that we can assess the extent of damage and clean the exhibits and working spaces.

If you can contribute funds to help us with this task and offset lost store revenue, it would be greatly appreciated! Please click https://northwestairlineshistory.org/join-us/ for options.

Our museum location is typically open Thursdays, Fridays, and Saturdays from 11:00 am – 5:00 pm. For 2024, we will be closed on the Fourth of July, October 12 (our MSP Aviation Collectibles Show day), Thanksgiving Day, and over the Christmas-New Year period, Dec. 22, 2024 – Jan. 2, 2025

Building Interior Directions and Accessibility:

Please see our photo guide for navigating the Crowne Plaza AiRE Hotel to reach our museum, located on the third floor.

For patrons with mobility concerns, access to the elevators to reach the 3rd floor so as to avoid stairs is controlled by the hotel’s front desk for guests’ and residents’ security. Museum staff are not able to operate the elevators. The hotel’s front desk telephone is (952) 854-9000 if Crowne Plaza staff are not on hand to assist.

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